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Frequently Asked Questions
Q.
When will the airdrop happen?
It will be randomly conducted within 72 hours after the claim period ends.
Q.
Is there a limit to the number of claims per person?
There is no limit to the number of claims per person as long as you have enough Points and there are unclaimed boxes remaining.
Q.
Are points gone when used?
The points used to claim a mystery box will be deducted from your remaining point balance based on the amount used.
Q.
What happens to the remaining points after Mystery Box event?
Points are reset every month, so any unused points will be completely cleared.
Q.
I claimed, but my internet got disconnected.
If the claim signature was successfully transmitted and you had enough points, the claim will proceed as expected.
Q.
Are there any gas fees for the claim?
No. There are no gas fees. Hellobot Universe NFT Project team is proud to introduce “Gasless Claim” - our tech team has developed a new claiming process utilizing our mirroring tech on Polygon Chain, resulting in significant savings in gas fees and transaction speed. Furthermore, the results are reflected on the Ethereum chain.
Q.
Where can I check the claim status?
You can check the claim status by clicking on the ‘RESULTS’ button.